Refund policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not satisfied, please read our return and refund policy below.

Returns

1. Eligibility for Returns:

   • Items must be returned within 14 days of receipt.
   • Items must be unworn, in their original condition, and in the original packaging.
   • Personalized or custom-made jewelry is not eligible for returns unless there is a manufacturing defect.

 

1. How to Initiate a Return:

   • Contact our customer service team at [customer service email] to request a return authorization.
   • Include your order number and reason for return.

 

1. Return Shipping:

   • Customers are responsible for return shipping costs, unless the item is defective or there was an error with your order.
   • We recommend using a trackable shipping service or purchasing shipping insurance for returns.

Refunds

1. Processing Time:

   • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

2. Non-Refundable Items:

   • Gift cards, sale items, and personalized/custom items are non-refundable.

Exchanges

• If you wish to exchange an item for a different size or style, please contact us at [customer service email]. Exchanges are subject to availability.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 48 hours of receipt with photos and a description. We will arrange for a replacement or refund.

Contact Us

For any questions regarding returns or refunds, please reach out to us at Ahimjewelry@gmail.com or 79-06709290.